FAQ

Our sizing is a little different to reflect the true bell curve of the average person in the United States. For US, a medium is an 18-20. You can find your size with US using our Find My Size tool, or referencing our Size Chart. 

If you have any questions, we’re happy to connect you with a fit and styling expert when you book a virtual styling appointment here.

We shoot all of our products on models across our entire size range so that everyone can see the pieces they love in their size. We’re taking the guesswork out of online shopping. Sizes 00-40.

Fit Liberty is a revolutionary shopping program that allows you to buy for the size you are right now, in this moment. If your size changes, we’ll replace your clothes and send your new size - for free! Any gently worn clothing returned through Fit Liberty is donated to local charity partners. You can shop the collection here.

We even have a collection for when you’re pregnant, and when you’re not. Shop Fit Liberty (Mom) here.

Please note: Final Sale, Mystery Box, and Denim Drive products are excluded from the Fit Liberty program.

Yes! You can earn up to $75 to spend with US when you send 3 friends our best-selling Tee Rex (for free). No, it’s not too good to be true. Learn how here!

We do our best to start out with the best, and fairest price possible for our clothing. The best way to earn credit towards your purchase is through our Refer a Friend program. Every time someone you recommend redeems a free tee, you will get $25 to shop with US.

Be sure to join our mailing list to be informed of special promotions, giveaways, and other insider information.

On occasion, we offer exciting promotions for our customers. Individual promotions have applicable terms and conditions.

Full details for Spin For Styles can be referenced here

Please make sure you are ordering the correct size and color as we are not responsible for any mistakes you make at checkout. However, if you do make a mistake, our customer service team will do everything they can to help. Please reach out to our customer service team at us@universalstandard.net for assistance.

Your trial begins when your items are delivered. We’ll authorize your card at checkout - which does set aside funds for the full amount of the order - but you won’t be charged until after the end of your trial. 

Don’t love it? Send any items you don’t want back to us. From there, the authorization on your account will be released within a few business days (bank processing time), and you’ll only be charged for what you keep.

Credit cards and debit cards are currently eligible for this program. Gift cards are not accepted.

We validate your card through an authorization for the full amount of the order. You'll see a pending authorization on your statement, but rest assured that's not a charge. We'll only charge your card for the items you decide to keep at the end of your trial period.

We periodically revalidate your card throughout your trial. In these instances, you will see your original authorization disappear, replaced with a new pending charge. Some banks take a few business days to drop the original authorization, so you may see two pending charges for a day or two. Rest assured we will only charge you for the items you keep after you’ve had a chance to try them.

Note that we will charge your card before the end of your trial if we are unable to maintain the authorization (if the financial institution declines the hold or due to insufficient funds).

Authorizations are what we use to confirm your ability to pay for items if you choose to keep them. They appear on your statement as pending charges. Similar to when a hotel puts a hold on your credit card, we release the funds after checkout and only charge you for the items you kept.

We track when the package was delivered to your house, which starts the trial period. You have until the end of your trial period to postmark returns.

We provide an ample amount of time for any returns to arrive at our warehouse before charging your card. Once the items are returned, we inspect and update your order status so you will not be charged.

Be sure to review the return policy for item condition requirements. If we determine items are not in resellable condition, you will be charged.

No problem! Our regular return policy is still in effect.

Discount codes are not applicable to TryNow items. If your cart contains TryNow items and regular purchase product, discount codes will not be accepted. If you would like to apply a discount code, you will need to purchase all items in your cart.

Gift cards are not applicable to orders that include TryNow items at this time.

Capsules give you the interchangeable essentials you need for an even better value. You save 25% when you buy one of these small collections of staple pieces meant to be worn together. You can mix and match the pieces in your Capsule to create multiple looks with minimum pieces (hello closet space). So you can do more with less!

All the items in your Capsule can be returned or exchanged via Mail or through a Happy Return Bar here. 

Please note: All items should be returned with their original packaging. Worn items may not be accepted for return/exchange.

Any pieces included in your Capsule that are a part of our Fit Liberty Collection are still eligible for one free exchange within a year of purchase should your size go up or down.

Every Capsule is unique to your specific color, style, and size selections. The Capsule ID helps US to process your selections quickly and accurately. Once we process your Capsule order, you’ll receive a shipping confirmation email with your tracking number so you can follow your package.

Unfortunately, we can not process international orders for Capsules.

You can create an account by registering here. You’ll be able to save your wishlists, track your orders, and access order history. Plus, you might just find some insider perks added to your account every now and then. Who doesn’t like surprises?!

You can confirm your order at any time through your account page or by clicking on the link in your order confirmation email. 

If you did not receive your order confirmation email, or have any additional questions about your order, please contact us@universalstandard.net. We’re always happy to help out!

Please allow 24-48 hours for US to process your order. Once shipped, you’ll receive a confirmation email with your tracking number. 

If you did not receive your shipment confirmation email, or have any additional questions about your order, please contact us@universalstandard.net. We’re always happy to help out!

Please reach out to our customer service team at us@universalstandard.net and we’ll see what we can do! Please note: Universal Standard is not held responsible for any mistakes made at checkout, but our team is always available to look into your order.

We ship anywhere domestically across the United States and to most international locations! For international orders, please select your country of origin in the bottom left hand corner of our site.

For any other questions, please reach out to us@universalstandard.net.

If you live in the U.S. standard (5-7 day delivery) shipping is free!

All United States orders receive free standard (5-7 business days) shipping! Or select expedited shipping (2-3 business days) at checkout for $15.

Please note: Free shipping is guaranteed on all full-price purchases. Promotions and Final Sale items may include a standard shipping fee upon purchase.

For international destinations, we offer international shipping services through our partner, Flow, who offers shipping via DHL Express. Orders that are shipped outside the United States may be subject to customs, duties, VAT, and/or other clearance fees. Flow calculates and collects these customs and duties taxes with the shipping charges at checkout for all international destinations. You will have access to transparent tracking from origination to the final destination and straight to door delivery.

*We do not offer free return shipping on international orders. Customers are responsible for return shipping cost. We also do not refund duties or customs on any order. Universal Standard is not held responsible if your package is lost in transit.*

Oh no! Reach out to our customer service team at us@universalstandard.net and we will look into this ASAP. Please note: Universal Standard is not responsible for items lost in transit, but we’re happy to try and help you find your package.

If you notice that the order is going to the wrong address after it has shipped, and is being shipped via UPS, we recommend logging into UPS and re-routing the shipment via their portal. This is the best way to guarantee the shipment gets to the proper address. 

If that is not an option, give US a shout at us@universalstandard.net and our customer service team will do everything they can to help. Please note: Universal Standard is not responsible for mistakes made at checkout, but we’re happy to help you any way we can.

Please note, orders containing both pre-order and in-stock products will ship together when the items are all in stock.

Domestic returns and exchanges are free within 30 days from the delivery date. Eligible returns will be accepted for all unworn and unwashed items, with all hang tags still attached. Final sale & free tee purchases cannot be returned or exchanged. Please allow up to 2 weeks for processing to allow our team to quality check & inspect all returns. You can process your returns with US here.

You can return via Mail or through a Happy Return Bar. To return by mail or at Happy Returns Bar, please start your return here.

Please check your return eligibility with the criteria listed in the previous question.

Any products purchased from our Fit Liberty Collection may be exchanged up to one time for size or color within 365 days of purchase. 

Unsure if your purchase is a part of Fit Liberty? You can check eligibility by logging in here.

Yes! We accept returns within 30 days of the purchase. Don’t have the order number or shipping zip code? Reach out to US at us@universalstandard.net and we’ll assist you in getting your gift return all sorted.

Oh no! We’re happy to replace your item for free within 90 days of purchase with pictures of the product issue. We can only replace a defective item once within 90 days. You can process your exchange here.

As of July 31st 2020, we accept international returns (via Happy Returns) for the following countries: 

Canada

Australia

Great Britain 

Switzerland

France

Germany

New Zealand

Singapore

The Netherlands

Spain

Japan

Ireland

Sweden

Belgium

Israel

Korea

Hong Kong

South Africa

Iceland

Italy

Saudi Arabia

Norway

Mexico

Kuwait

Finland

Denmark

United Arab Emirates

Luxembourg

Estonia

Philippines

Czechia 

Greece

Cyprus

Qatar

Cayman Islands

Slovakia

Bahrain

Thailand

Ukraine

Turkey 

*We do not offer free return shipping on international orders. Customers are responsible for return shipping cost. We also do not refund duties or customs on any order. Universal Standard is not held responsible if your package is lost in transit.*

No, you can only use one $25 code per transaction.

We accept any and all of your old brands to recycle! Simply fill the bag up with your old clothing and we’ll work with our friends at Marimole to give your used textiles a new life.

We’ll honor up to $100 towards your next purchase with US. Please feel free to reach out to our CX team at us@universalstandard.net. They can help you!

No, codes cannot be applied to TryNow orders or be retroactively applied towards items you decide to keep.

No, this program is only eligible for domestic customers at this time.

We’ll shoot you an email with your code within ten (10) days of purchase of your prelabeled bag. 

Please check that hello@e.universalstandard.com is added to your email contacts or check your spam folder. If you still haven’t received your code after ten (10) days, please email us@universalstandard.net. Our CX team will be happy to help you!

Just make sure your cart is valued over $26 and you’re good to go! 

Please note: Credits cannot be applied to previous purchases or towards gift cards, masks, donations, or books.

You can purchase one (1) bag and can donate up to four (4) items for up to $100 to shop with US!

We’ll send you a $25 code that can be used up to four (4) times - one use for every piece you send in for recycling.

Absolutely!

Let US know! You can contact our customer service team at US@universalstandard.net. We are here Monday - Friday from 10 AM to 7 PM EST.